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How to book and cancellations

For some children one of the most important places for play is in provision staffed by skilled childcare and playworkers (Play Scotland 2012).

Childcare activities in GatesheadAll families must be registered with the club before they can access the services offered. Registration is a simple process and involves:

  • All families completing a Membership form/contract for each child. (This gives us details of the service required, i.e. holiday club only).
  • All families paying an annual membership fee of £7.00 per family;
  • Visit to the club to meet the staff and children;
  • Clearly marking all the days required for breakfast and afterschool for the school year (holiday club provides a booking form which needs to be completed seperately and is available five weeks prior to the start of school holidays
  • Making payment in advance (weekly, monthly or termly).

All families will receive a ‘How to use the club’ guide included in our Membership pack which sets out the terms and conditions of membership.

Cancellations

As our staff ratios are calculated using the information parents provide on their memebership forms and their holiday booking forms, we are unable to refund any cancelled sessions. This also applies to extreme weather conditions; if school is unable to open due to extreme weather and our staff are already in breakfast clubs and we are unable to open the out of school club, all fees will still apply.

If families book sessions and then cancel, the session must still be paid for as Lamesley Childcare has committed staffing costs based on the booking received.

In adverse weather conditions, Lamesley Childcare staff will endeavour to ensure that the breakfast and after school provisions are staffed. If however, the school in which we operate makes the decision to close then the club has no option but to close the provision. In these instances, session fees will be payable. If however, the breakfast or after school club is unable to operate because Lamesley Childcare staff are unable to travel to the club, session fees will be refunded or carried forward to the following week.

Policies

Having workplace policies and procedures in place is only worth it if you make sure they are properly implemented and monitored (Charles Power 2008).

Policies and procedures are an essential part of ensuring that Lamesley Childcare offers a high quality service which meets the needs of children and families. They ensure that we are meeting our legal responsibilities; offer a consistent approach to all our activities; keep everyone safe; and support the learning and development of children and young people within our care.

We have developed a set of policies following guidance from Ofsted and Early Years Safeguarding and Compliance team that are reviewed periodically and are at the centre of all we do.

A copy of our policies are always available; please speak to a member of staff or email us

For all enquiries please contact Lamesly Childcare via our contact page here >>