FAQ about before,after and school holiday child care in Gateshead Newcastle

Frequently asked questions

We have included the answers to some questions that we are often asked to ensure that you have all the information you need. If however, you would like to discuss any aspect of the services offered by Lamesley Childcare please contact us on 0191 4106526.

Who can attend the holiday club?

Any child or young person between reception age to 14 years is able to attend the holiday club, however we can take young people up to age 14 years (wherever they live) if their parents or carers are able to transport them to and from the club. You do not need to be using our breakfast and/or after school provision to be able to access the holiday club.

Is lunch provided at the holiday club?

The fee for the holiday club does not include lunch although healthy snacks (fresh fruit and drinks) are included throughout the day. Children and young people attending will need to bring a packed lunch.

Can my child bring their own toys to the club?

We have a good selection of toys and activities at all of our clubs. However, if children would like to bring their own toys to the club you should speak to a member of staff and ensure that the toy is clearly labelled with the child’s name. We are unable to be held responsible for any breakages or losses.

Complaint Procedure

If you have a concern or complaint we would like to help please:

speak or email your club manager (details can be found on our clubs dropdown)
speak or email our coordinator Nora Baldwin on 07862 220182

If we are unable to deal with your concern or complaint you can ring Ofsted on 0300 123 4666

For all enquiries please contact Lamesly Childcare via our contact page here >>

"Children thrive in this exceptionally welcoming environment"

"Staff are skilled practitioners who know when to intervene and when to step back."

"Children's behaviour is exemplary."

"The management team have high aspirations for the well-being of all children."

"Children delight in the freedom they have to extend their physical skills as they run around and use different pieces of equipment, such as bikes and go-karts."

"The management team make excellent use of regular discussions with staff to ensure their provision is of a very high standard."

"Staff make snack and lunch time very sociable occasions for children."

"Staff know their responsibilities to keep children safe, they have an excellent level of supervision and carefully monitor the number of children throughout the session."

"Parents are exceptionally praising of the commitment of all the staff who work at the club and say they have 'complete confidence in the quality of care provided."